@inbook{5750a6ee1a664a419d3627b370cf015e,
title = "The Limits of Anytime, Anywhere Customer Support",
author = "Irons, {Larry R.}",
note = "This chapter reviews research in distributed work, relating it to the way organizations manage collaboration between home-based customer support agents. The analysis focuses on the importance of shared identity to development of trust and social capital. The distributed work literature recognizes tr...",
year = "2009",
month = jan,
day = "1",
doi = "10.4018/978-1-60566-106-3.CH033",
language = "American English",
booktitle = "The Limits of Anytime, Anywhere Customer Support",
}