The Identification and Measurement of Quality Dimensions in Health Care: Focus Group Interview Results

TY - JOUR

T1 - The Identification and Measurement of Quality Dimensions in Health Care: Focus Group Interview Results

AU - Jun, Minjoon

AU - Peterson, Robin T.

AU - Zsidisin, George A.

N1 - The identification and measurement of service quality are critical factors that are responsible for customer satisfaction. This article identifies 11 attributes that define quality of care and patient satisfaction and reveals various gaps among the patient, physician, and administrator groups in the perceived importance of those dimensions.

PY - 1998/10

Y1 - 1998/10

UR - https://journals.lww.com/hcmrjournal/Abstract/1998/10000/The_Identification_and_Measurement_of_Quality.7.aspx

M3 - Article

VL - 23

JO - Health Care Management Review

JF - Health Care Management Review

ER -