@article{943222e7c6e24d46a5a8dc45efa8893e,
title = "The Identification and Measurement of Quality Dimensions in Health Care: Focus Group Interview Results",
author = "Minjoon Jun and Peterson, {Robin T.} and Zsidisin, {George A.}",
note = "The identification and measurement of service quality are critical factors that are responsible for customer satisfaction. This article identifies 11 attributes that define quality of care and patient satisfaction and reveals various gaps among the patient, physician, and administrator groups in the perceived importance of those dimensions.",
year = "1998",
month = oct,
language = "American English",
volume = "23",
journal = "Health Care Management Review",
}