@article{1703f9154b1d4b6a8cc7bbe4f5903b21,
title = "Rural Outsourcing: Delivering ITO and BPO Services from Remote Domestic Locations",
abstract = " IT and business process outsourcing providers are building delivery centers in remote domestic locations for several reasons, including to access a more stable, lower-cost workforce and to fulfill social missions such as employing underprivileged or minority populations.",
author = "Mary Lacity and Erran Carmel and Rottman, {Joseph W.}",
note = "IT and business process outsourcing providers are building delivery centers in remote domestic locations for several reasons, including to access a more stable, lower-cost workforce and to fulfill social missions such as employing underprivileged or minority populations.",
year = "2011",
month = dec,
day = "1",
doi = "10.1109/MC.2011.377",
language = "American English",
volume = "44",
journal = "IEEE Computer",
}