@inbook{097803da64724ec1a2736b057e6be2e2,
title = "Offshoring IT Work",
author = "Joseph Rottman and Mary Lacity",
note = "Ch. 1. Transforming back offices through outsourcing : approaches and lessons / Mary Lacity and Leslie Willcocks -- Ch. 2. Managing the sourcing process : a life cycle perspective / Sara Cullen, Peter Seddon and Leslie Willcocks -- Ch. 3. The core capabilities framework for achieving high performing back offices / Leslie Willcocks and David Feeny -- Ch.",
year = "2006",
language = "American English",
booktitle = "Global Sourcing of Business and IT Services",
}