@article{3b8e2ec23773464f92f9d7419000d1e8,
title = "An empirical investigation of the metrics alignment process",
keywords = "performance measures, strategic alignment, performance management",
author = "Melnyk, \{Steven A.\} and Calantone, \{Roger J.\} and Joan Luft and Stewart, \{Douglas M.\} and Zsidisin, \{George A.\} and John Hanson and Laird Burns",
note = "To understand the use of metrics to attain alignment between the needs of the customer, strategic objectives, and the execution system. This paper examines the process by which metrics at the various levels are developed and the factors affecting this process., - The paper draws on a series of {"}deep{"} case studies and 45 interviews of key managers at various levels within three related businesses.",
year = "2005",
month = jul,
day = "1",
doi = "10.1108/17410400510604494",
language = "American English",
volume = "54",
journal = "International Journal of Productivity and Performance Management",
}