@inproceedings{b97e91558853403d9131a04d28867d1d,
title = "A dyadic analysis of media synchronicity and task in live chat online customer service (LCOCS)",
keywords = "Chat, Customer service, Dyad, Media synchronicity, Task",
author = "Schiller, {Shu Z.} and Galletta, {Dennis F.}",
year = "2006",
language = "English",
isbn = "9781604236262",
series = "Association for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006",
pages = "2989--2994",
booktitle = "Association for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006",
note = "12th Americas Conference on Information Systems, AMCIS 2006 ; Conference date: 04-08-2006 Through 06-08-2006",
}