@inproceedings{921e2e5188ae48a8a467d6d3d696c2af,
title = "A Case of VoIP implementation at a financial services office",
keywords = "Customer service, VoIP",
author = "Russ Roysden and Schiller, {Shu Z.}",
year = "2009",
language = "English",
isbn = "9781615675814",
series = "15th Americas Conference on Information Systems 2009, AMCIS 2009",
pages = "5479--5486",
booktitle = "15th Americas Conference on Information Systems 2009, AMCIS 2009",
note = "15th Americas Conference on Information Systems 2009, AMCIS 2009 ; Conference date: 06-08-2009 Through 09-08-2009",
}